Appointments

Make an appointment

You can arrange an appointment in the following ways.

• Book at appointment online using our Patient Online Service or using the NHS App. 
• Telephone our appointment line 01462 480921 from 8.30am to 1pm and 2pm to 6pm. We advise you to use this number for urgent queries only, or if you can't use online services. Please use the online alternatives for other queries if you can.
• Come to the practice in person.

• Appointment times
• Enhanced access appointments
• Appointment options
• Making sure you get the right help
• If you need help with your appointment

Appointment times

Monday: 8.30am to 6.30pm

Tuesday: 8.30am to 12.30pm, and 1.30pm to 6.30pm

Wednesday:  8.30am to 12.30pm, and 1.30pm to 6.30pm

Thursday: 8.30am to 6.30pm

Friday: 8.30am to 6.30pm

Enhanced access appointments 

If your query is something that can be dealt with any doctor or nurse we are able to offer you an extended access appointments. These are available between 6.30pm and 8pm on weekdays, 8am and 2.15pm on Saturdays and 9am and 12pm on Sundays plus Bank Holidays at Sollershott Surgery. 

These appointments are provided by the North Herts Extended Access Services and not by Sollershott Surgery. The health professional team for the North Herts Extended Access Service includes GPs, Practice Nurses and Healthcare Assistants. This is also where the First Contact Physiotherapist, First contact Mental Health Nurse and Minor Illness nurses are based.

To arrange one of these evening, weekend or bank holiday appointments or for more information please speak to our practice reception team. These appointments can only be booked by the surgery and there is no walk-in access

Find further information about the North Herts Extended Access Service

Appointment options

We have different types of appointments. They are: 

• GP on the day and pre bookable appointments
• Prescribing nurse, on the day or the following morning
• Practice nurse, up to 4 weeks in advance
• Health Care Assistant, up to 4 weeks in advance
• Clinical Pharmacist, up to 4 weeks in advance
• Phlebotomy on Tuesday and Friday mornings up to 6 weeks in advance

Your appointment with the doctor or nurse may take place by:

• phone
• face-to-face
• video call
• text
• email. 

Please note there may be some circumstances where your preferred choice may not be appropriate, and you may be advised of this.

Making sure you get the right help 

If you telephone or visit us, our reception team will ask you for some more information about the health issue that you need help with.

We will use the information you give us to decide:

• Whether there is another service such as a community pharmacy or urgent care centre that is better placed to help you.
• Who is the best person to help you. This might be a doctor, nurse or another healthcare professional.  Find out more about our wider healthcare team here. 
• How quickly you need to be seen - whether this is today, tomorrow or in a few days or weeks’ time.
• What type of appointment you need. Find out more about the appointments we offer. 

Sometimes the receptionist might take your details and phone number and arrange for you to have a call back from a GP or another healthcare professional who will make an initial assessment of your needs and decide how best to help you. Based on the information you give them they might give you advice over the phone or book you into an appointment.  

If you need help with your appointment 

We understand that you might need to see a particualr person, might need a particular type of appointment or might need extra help with your appointment. 

Please tell us: 

• If there is a specific doctor, nurse or other health professional who you would prefer to help you.  

• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email. 

• If you need an interpreter. 

• If you have any other access or communication needs or need support with your appointment.