The way we help and see patients has changed

Due to the coronavirus outbreak, how you contact us will be different at the moment. We continue to operate in a way that does the most to protect the lives of our patients and our staff.

In line with national guidance, over 90% of patients are currently safely managed by video or telephone consultations. For those that do need to be seen face to face, all staff wear PPE and clean areas between cases. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

The quickest way for you to get help with a non-urgent problem is to submit an on line request using e-consult. We have found that a majority of patient problems can be solved quickly and efficiently using this method, and patients tell us they like it.

All e-consults are responded to within 48 hours.

You can also visit NHS 111 webpage for guidance at – or call them and they can book a telephone appointment for you with us if it is required.

There is a lot of useful information on the pages on this site which may answer your questions.

You can download the NHS App – to check symptoms and order repeat prescriptions.

Patients phoning the surgery will initially speak to a receptionist, if a consultation with a member of the clinical team is needed this will initially be via a return telephone consultation. Following the telephone consultation, a face to face consultation can be arranged where appropriate.

Please remember the Receptionist is trying to help you, they have been instructed on what they can offer you while we operate under the pandemic.

Please do not come to the surgery unless you have an appointment. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.

We are here for you and we thank you for your understanding; continued support and kindness and patience during this time.