We Are Open To Patients

We are open to patients and we are trying to resume as many normal services as we can. As the doors are still closed to protect the service, patients and staff, please phone or use eConsult on our website if you need us. Don’t put things off if you’re unwell. We have safe ways of seeing you in the surgery if needed. Evening/weekend: call NHS111 or use 111.nhs.uk.

All GP appointments are currently telephone triage appointments. The doctor will try and call you within the morning or the afternoon appointment slots. If you are unable to take the first attempted call they will try once more at least 10 minutes after the first attempt. If you do not answer the second call the doctor will not try again. You will need to rebook your appointment. Please be aware that it is unlikely you will be rebooked on the same day and you may have to call on the next day you are available. It is important you inform the receptionist at the time of booking which phone number you would like the doctor to call you on and if there are any times you know you will be unavailable for example you will be in a meeting.

You will only be given a face to face appointment with a doctor if it is absolutely necessary. The face to face appointment will be for the examination only and any further discussion or follow up will take place over the phone.

Nurse and HCA appointments are available to book. We ask that you do not attend the practice for your appointment if any of the following applies to you or a member of your household, instead please call reception to cancel your appointment

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Please note if asked to visit the surgery the staff coming to the door will be wearing personal protective equipment. Please when attending arrive wearing a face covering. We ask that you arrive at the time your appointment is due to start, we do not have a functioning waiting room or toilet facilities and you may be asked to wait outside until your appointment start time. This is to enable social distancing and the cleaning of clinical rooms between patients. It is also due to this and other measures bought in by the Government that we are currently working at a reduced appointment capacity of around 25%. We have introduced eConsult to assist with the capacity issue. This is for non-urgent medical queries and can be accessed from the front page of our website. Once you have submitted the form it will be reviewed by a GP and we will contact you with any follow up action. Our reception team is now under more pressure than ever with demand and are doing their best to assist all patients with their queries and requests, please be mindful of this when ringing the practice.

Please do not queue at the surgery to book an appointment. The receptionist answering the door will ask you to go home and call the surgery.

If you need to drop off your medication request please post it in the letter box on the right hand side of the front doors. The letter box is checked twice daily. If you have been asked to bring in a sample by a clinician please ring the side door bell and a receptionist will take it for you.

Please update us if you change your nominated pharmacy, your address or telephone numbers as soon as possible.

We would like to thank you all for your continued patience and support during this difficult and unprecedented time.